Terms of service

These General Terms and Conditions will be used by all members of Stichting Webshop Keurmerk, with the exception of financial services as referred to in the Dutch Financial Supervision Act (Wet Financieel Toezicht), insofar as these services are supervised by the Netherlands Authority for the Financial Markets (Autoriteit Financiële Markten).

Table of contents:

Article 1 - Definitions

Article 2 - Identity of the trader

The trader can also be contacted via an online complaints form on its website.

The trader declares that electronic communication is equivalent to written communication in accordance with Article 6:227a of the Dutch Civil Code.

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement Article 6 - Right of withdrawal

Article 7 - Obligations of the consumer during the withdrawal period

Article 8 - Exercise of the right of withdrawal by the consumer and the costs thereof

Article 9 - Obligations of the trader in the event of withdrawal

The refund also includes any delivery costs for the least expensive standard delivery method offered.

Article 10 - Exclusion of the right of withdrawal

Article 11 - The price

Article 11a - Consumer reviews and price reductions

1. If the price of a product or service is personalised on the basis of automated decision-making, the consumer will be clearly informed of this before making the purchase.
2. The trader declares that all published consumer reviews originate from genuine customers who have made a purchase and explains on the website how this is verified.
3. If price reductions are communicated, the trader states the previous lowest price applied to the product during the 30 days preceding the price reduction, insofar as required by law.

Article 12 - Performance and additional guarantee

Article 13 - Delivery and performance

Article 14 - Continuing transactions: duration, termination and renewal

Article 15 - Payment

Article 16 - Complaints procedure Article 17 - Disputes

Article 18 - Additional or deviating provisions

Article 19 - Amendment of the General Terms and Conditions of Stichting Webshop Keurmerk

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

1. Additional agreement: an agreement under which the consumer acquires products, digital content and/or services in connection with a distance contract and these goods, digital content and/or services are supplied by the trader or by a third party on the basis of an arrangement between that third party and the trader;

2. Withdrawal period: the period within which the consumer may exercise their right of withdrawal;

3. Consumer: the natural person who is not acting for purposes relating to their trade, business, craft or profession;

4. Day: calendar day;

5. Digital content: data produced and supplied in digital form;

6. Continuing agreement: an agreement concerning the regular supply of goods, services and/or digital content over a certain period;

7. Durable medium: any tool – including email – that enables the consumer or trader to store information addressed personally to them in a way that allows future consultation or use for a period appropriate to the purpose for which the information is intended and that enables unchanged reproduction of the stored information;

8. Right of withdrawal: the consumer's option to withdraw from the distance contract within the withdrawal period;

9. Trader: the natural or legal person who is a member of Stichting Webshop Keurmerk and offers products, (access to) digital content and/or services to consumers at a distance;

10. Distance contract: an agreement concluded between the trader and the consumer as part of an organised distance sales system for products, digital content and/or services, whereby one or more means of distance communication are used exclusively or partly up to and including the conclusion of the agreement;

11. Model withdrawal form: the European model withdrawal form included in Annex I to these terms and conditions;

12. Means of distance communication: a means that can be used to conclude an agreement without the consumer and trader having to be present in the same place at the same time;

Article 2 – Identity of the trader

Name of trader: P. Van Aerde h/o Eurofantasyshop, Troepje en Zwaardenwinkel
Business address: Noordstraat 5 - 4531GA Terneuzen - Netherlands
Telephone number and times at which the trader can be reached by telephone:
0031-(0)115690792 - Wednesday to Saturday from 10.00 - 16.00
Webshop email address: info@eurofantasyshop.com,  info@zwaardenwinkel.nl or info@troepje.nl
Webshop contact person: (Tilly) M.C. Van Aerde - Hartman
Chamber of Commerce number: 59466928
VAT identification number: NL002434693B39
Bank account number in the Netherlands in the name of Troepje:

• IBAN: NL48 ABNA 0444 5538 00
• BIC: ABNANL2A

Thanks to the introduction of SEPA (Single Euro Payments Area) and the associated IBAN account number, you no longer pay additional charges for payments between countries within the EU. 

Article 3 – Applicability

1. These General Terms and Conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer.

2. Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, the trader will, before the distance contract is concluded, indicate how the General Terms and Conditions can be inspected at the trader's premises and that they will be sent to the consumer free of charge as soon as possible upon request.

3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these General Terms and Conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, before the distance contract is concluded it will be indicated where the General Terms and Conditions can be consulted electronically and that they will be sent free of charge electronically or by other means at the consumer's request.

4. If specific product or service terms and conditions apply in addition to these General Terms and Conditions, the second and third paragraphs apply accordingly, and in the event of conflicting terms and conditions the consumer may always rely on the applicable provision that is most favourable to them.

Article 4 – The offer

1. If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.
   

2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the trader uses images, these are a true representation of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer are not binding on the trader.

3. Each offer contains such information that it is clear to the consumer what rights and obligations are associated with accepting the offer.

Article 5 – The agreement

1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfils the conditions stipulated therein.

2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. Until receipt of this acceptance has been confirmed by the trader, the consumer may terminate the agreement.

3. If the agreement is concluded electronically, the trader will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the trader will observe appropriate security measures.

4. Within the limits of the law, the trader may investigate whether the consumer is able to meet their payment obligations, as well as all facts and factors relevant to entering into the distance contract responsibly. If, on the basis of this investigation, the trader has good grounds for not entering into the agreement, the trader is entitled to refuse an order or request, giving reasons, or to attach special conditions to its performance.

5. At the latest upon delivery of the product, service or digital content to the consumer, the trader will provide the following information, in writing or in such a way that the consumer can store it in an accessible manner on a durable medium:

1. the visiting address of the trader's establishment where the consumer can submit complaints;

2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear notification regarding the exclusion of the right of withdrawal;

3. information about guarantees and existing after-sales service;

4. the price of the product, service or digital content, including all taxes; where applicable, the delivery costs; and the method of payment, delivery or performance of the distance contract;

5. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;

6. if the consumer has a right of withdrawal, the model withdrawal form.

6. In the case of a continuing transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6 – Right of withdrawal

The withdrawal period is 14 days, unless the law prescribes a longer period.

For products:

1. The consumer may withdraw from an agreement relating to the purchase of a product without giving any reason during a withdrawal period of at least 14 days. The trader may ask the consumer for the reason for withdrawal, but may not require the consumer to state their reason(s).

2. The withdrawal period referred to in paragraph 1 begins on the day after the consumer, or a third party designated in advance by the consumer who is not the carrier, has received the product, or:

1. if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by them, has received the final product. The trader may refuse an order for several products with different delivery times, provided that the consumer has been clearly informed of this before the ordering process;

2. if the delivery of a product consists of several consignments or parts: the day on which the consumer, or a third party designated by them,  receives the final consignment or the final part;
   

3. in the case of agreements for the regular delivery of products during a certain period: the day on which the consumer, or a third party designated by them, has received the first product.

For services and digital content not supplied on a tangible medium:

1. The consumer may withdraw from a service agreement and an agreement for the supply of digital content that is not supplied on a tangible medium without giving any reason during a period of at least 14 days. The trader may ask the consumer for the reason for withdrawal, but may not require the consumer to state their reason(s).

2. The withdrawal period referred to in paragraph 3 begins on the day following the conclusion of the agreement.

Extended withdrawal period for products, services and digital content not supplied on a tangible medium where information about the right of withdrawal has not been provided:

1. If the trader has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the withdrawal period expires twelve months after the end of the original withdrawal period determined in accordance with the preceding paragraphs of this article.

2. If the trader provides the consumer with the information referred to in the previous paragraph within twelve months of the starting date of the original withdrawal period, the withdrawal period expires 14 days after the day on which the consumer received that information.

Article 7 – Obligations of the consumer during the withdrawal period

1. During the withdrawal period, the consumer will handle the product and its packaging with care. The consumer will only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. The basic principle is that the consumer may only handle and inspect the product as they would be permitted to do in a shop.

2. The consumer is only liable for any reduction in the value of the product resulting from handling the product in a manner that goes beyond what is permitted in paragraph 1.

3. The consumer is not liable for any reduction in the value of the product if the trader failed to provide all legally required information about the right of withdrawal before or at the time the agreement was concluded.

Article 8 – Exercise of the right of withdrawal by the consumer and the costs thereof

1. If the consumer exercises their right of withdrawal, they must notify the trader within the withdrawal period using the model withdrawal form or by another unequivocal statement.

2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer must return the product or hand it over to the trader or an authorised representative of the trader. This is not necessary if the trader has offered to collect the product. The consumer has in any event complied with the return period if they return the product before that period has expired.

3. The consumer returns the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the trader.

4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.

5. The consumer bears the direct costs of returning the product. If the trader has not informed the consumer that they must bear these costs, or if the trader indicates that it will bear the costs itself, the consumer does not have to bear the return costs.

6. If the consumer withdraws after first expressly requesting that the performance of a service or the supply of gas, water or electricity that is not made ready for sale in a limited volume or specified quantity begin during the withdrawal period, the consumer owes the trader an amount proportional to that part of the obligation already performed by the trader at the time of withdrawal compared with full performance of the obligation.

7. The consumer bears no costs for the performance of services or the supply of water, gas or electricity that is not made ready for sale in a limited volume or quantity, or for the supply of district heating, if:

1. the trader has not provided the consumer with the legally required information regarding the right of withdrawal, reimbursement of costs upon withdrawal or the model withdrawal form, or;
   

2. the consumer has not expressly requested that the performance of the service or the supply of gas, water, electricity or district heating begin during the withdrawal period.

8. The consumer bears no costs for the full or partial supply of digital content not supplied on a tangible medium if:

1. prior to its supply, the consumer did not expressly consent to performance of the agreement beginning before the end of the withdrawal period;

2. the consumer did not acknowledge that they would lose their right of withdrawal by giving their consent; or

3. the trader failed to confirm this statement by the consumer.

9. If the consumer exercises their right of withdrawal, all additional agreements are automatically terminated by operation of law.

Article 9 – Obligations of the trader in the event of withdrawal

1. If the trader enables the consumer to notify withdrawal electronically, the trader will immediately send an acknowledgement of receipt after receiving this notification.

2. The trader will reimburse all payments made by the consumer, including any delivery costs charged by the trader for the returned product, without undue delay and within 14 days following the day on which the consumer notifies the trader of the withdrawal. Unless the trader offers to collect the product itself, the trader may withhold reimbursement until it has received the product or until the consumer demonstrates that the product has been returned, whichever occurs first.

3. The trader will use the same method of payment for the reimbursement as the consumer used, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.

4. If the consumer has chosen a more expensive delivery method than the least expensive standard delivery method, the trader is not required to reimburse the additional costs of the more expensive method.

Article 10 – Exclusion of the right of withdrawal

The trader may exclude the following products and services from the right of withdrawal, but only if the trader clearly stated this in the offer, or at least in good time before the agreement was concluded:

1. Products or services whose price is subject to fluctuations in the financial market over which the trader has no influence and which may occur within the withdrawal period

2. Agreements concluded during a public auction. A public auction means a sales method whereby products, digital content and/or services are offered by the trader to a consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and whereby the successful bidder is obliged to purchase the products, digital content and/or services;

3. Service agreements after full performance of the service, but only if:

1. performance began with the consumer's express prior consent; and

2. the consumer declared that they would lose their right of withdrawal once the trader had fully performed the agreement;

4. Service agreements for the provision of accommodation, if the agreement specifies a particular date or period of performance and the accommodation is for purposes other than residential purposes, as well as goods transport, car rental services and catering;

5. Agreements relating to leisure activities, if the agreement provides for a specific date or period of performance;

6. Products manufactured according to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision by the consumer, or which are clearly intended for a specific person;

7. Products that are liable to deteriorate rapidly or have a limited shelf life;

8. Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;

9. Products which, after delivery, are by their nature irrevocably mixed with other products;

10. Alcoholic beverages whose price was agreed when the agreement was concluded but whose delivery can only take place after 30 days and whose actual value depends on market fluctuations over which the trader has no influence;

11. Sealed audio or video recordings and computer software whose seal has been broken after delivery;
    

12. Newspapers, periodicals or magazines, with the exception of subscriptions to them;

13. The supply of digital content other than on a tangible medium, but only if:

1. performance began with the consumer's express prior consent; and

2. the consumer declared that they thereby lose their right of withdrawal.

Article 11 – The price

1. During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

2. Notwithstanding the previous paragraph, the trader may offer products or services whose prices are subject to fluctuations in the financial market over which the trader has no influence at variable prices. This dependence on fluctuations and the fact that any prices stated are indicative prices will be stated in the offer.

3. Price increases within 3 months after the agreement has been concluded are only permitted if they result from statutory regulations or provisions.

4. Price increases from 3 months after the agreement has been concluded are only permitted if the trader has stipulated this and:

1. they result from statutory regulations or provisions; or

2. the consumer has the right to terminate the agreement with effect from the day on which the price increase takes effect.

5. The prices stated in the offer of products or services include VAT.

Article 12 – Performance of the agreement and additional guarantee

1. The trader guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of quality and/or usability and the statutory provisions and/or government regulations existing on the date the agreement was concluded. If agreed, the trader also guarantees that the product is suitable for use other than normal use.

2. An additional guarantee provided by the trader, its supplier, manufacturer or importer never limits the statutory rights and claims that the consumer may assert against the trader under the agreement if the trader has failed to perform its part of the agreement.

3. An additional guarantee means any commitment by the trader, its supplier, importer or manufacturer granting the consumer certain rights or claims that go beyond what that party is legally required to provide if it has failed to perform its part of the agreement.

Article 13 – Delivery and performance

1. The trader will exercise the greatest possible care when receiving and carrying out orders for products and when assessing applications for the provision of services.

2. The place of delivery is the address that the consumer has provided to the trader.

3. Taking into account what is stated in Article 4 of these General Terms and Conditions, the trader will execute accepted orders with due speed and at the latest within 30 days, unless another delivery period has been agreed. If delivery is delayed, or if an order cannot be carried out or can only be carried out partially, the consumer will be informed of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without cost and may be entitled to compensation.

4. Following termination in accordance with the previous paragraph, the trader will immediately refund the amount paid by the consumer.

5. The risk of damage to and/or loss of products lies with the trader until the moment of delivery to the consumer or to a representative designated in advance and made known to the trader, unless expressly agreed otherwise.

Article 14 – Continuing transactions: duration, termination and renewal

Termination:

1. The consumer may at any time terminate an agreement entered into for an indefinite period and intended for the regular delivery of products (including electricity) or services
   

subject to the agreed termination rules and a notice period of no more than one month.

1. The consumer may terminate an agreement entered into for a fixed period and intended for the regular delivery of products (including electricity) or services at any time at the end of the fixed period, subject to the agreed termination rules and a notice period of no more than one month.

2. The consumer may terminate the agreements referred to in the preceding paragraphs:

• at any time and may not be restricted to terminating them at a specific time or during a specific period;

• at least in the same manner in which they were entered into by the consumer;

• always subject to the same notice period as the trader has stipulated for itself.

Renewal:

1. An agreement entered into for a fixed period and intended for the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed period.

2. Notwithstanding the previous paragraph, an agreement entered into for a fixed period and intended for the regular delivery of daily, news and weekly newspapers and periodicals may be tacitly renewed for a fixed period of no more than three months if the consumer can terminate the renewed agreement at the end of the renewal period with a notice period of no more than one month.

3. An agreement entered into for a fixed period and intended for the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month. The notice period is no more than three months if the agreement relates to the regular, but less than once monthly, delivery of daily, news and weekly newspapers and periodicals.

4. An agreement of limited duration for the regular introductory delivery of daily, news and weekly newspapers and periodicals (trial or introductory subscription) will not be tacitly continued and will automatically end after the trial or introductory period.

Duration:

1. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed term.

Article 15 – Payment

1. Unless otherwise stipulated in the agreement or additional terms and conditions, the amounts owed by the consumer must be paid within 14 days after the start of the withdrawal period or, in the absence of a withdrawal period, within 14 days after the agreement is concluded. In the case of an agreement for the provision of a service, this period begins on the day after the consumer has received confirmation of the agreement.

2. When products are sold to consumers, the consumer may never be required under General Terms and Conditions to make an advance payment of more than 50%. If advance payment has been stipulated, the consumer cannot assert any rights regarding the performance of the relevant order or service(s) before the stipulated advance payment has been made.

3. The consumer is obliged to immediately notify the trader of any inaccuracies in payment details provided or stated.

4. If the consumer fails to meet their payment obligation(s) on time, after the trader has informed the consumer of the late payment and has granted the consumer a period of 14 days to fulfil their payment obligations, if payment is not made within this 14-day period, the consumer will owe statutory interest on the outstanding amount and the trader will be entitled to charge the extrajudicial collection costs incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2.500,=; 10% on the following € 2.500,= and 5% on the following € 5.000,=, with a minimum of € 40,=. The trader may deviate from these amounts and percentages in favour of the consumer.

Article 16 – Complaints procedure

1. The trader has a sufficiently publicised complaints procedure and handles complaints in accordance with this complaints procedure.
   

2. Complaints regarding performance of the agreement must be submitted to the trader within a reasonable period after the consumer has discovered the defects and must be described fully and clearly.

3. Complaints submitted to the trader will be answered within a period of 14 days from the date of receipt. If a complaint is expected to require a longer processing time, the trader will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.

4. A complaint about a product, service or the service provided by the trader may also be submitted via a complaints form on the consumer page of the Stichting Webshop Keurmerk website (https://www.keurmerk.info/klacht/) The complaint will then be sent both to the trader concerned and to Stichting Webshop Keurmerk.

5. Stichting Webshop Keurmerk will inform the trader of the dispute and mediate.

6. Stichting Webshop Keurmerk will act independently and inform both the trader and the consumer of the applicable legislation.

Article 17 – Disputes

Without prejudice to mandatory statutory provisions, disputes may be  submitted by the consumer to the competent court.

Agreements between the trader and the consumer to which these General Terms and Conditions apply are governed exclusively by Dutch law.

Article 18 – Additional or deviating provisions

Additional provisions or provisions that deviate from these General Terms and Conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable medium.

Article 19 – Amendment of the General Terms and Conditions of Stichting Webshop Keurmerk

Amendments to these terms and conditions will only take effect after they have been   published in an appropriate manner, on the understanding that, in the case of applicable amendments during the term of an  offer, the provision most favourable to the consumer will prevail.

10 October 2025

Stichting Webshop Keurmerk
Weteringschans 108
1017 XS Amsterdam

Model withdrawal form

Model withdrawal form

(complete and return this form only if you wish to withdraw from the agreement)

• To: [ name of trader]

• [ geographical address of trader]

• [ fax number of trader, if available]

• [ email address or electronic address of trader]

I/We* hereby give notice that I/we* withdraw from my/our* agreement concerning the sale of the following products: [description of product]*

the supply of the following digital content: [description of digital content]* the performance of the following service: [description of service]*

• Ordered on*/received on* [date of order for services or receipt for products]

• [Name of consumer(s)]

• [Address of consumer(s)]

• [Signature of consumer(s)] (only if this form is submitted on paper)

* Delete as appropriate or complete as applicable.