Frequently Asked Questions
Here you’ll find answers to frequently asked questions about delivery, appointments, products, returns and contact, so you can get clear and helpful information quickly.
Frequently Asked Questions
In this list of Frequently Asked Questions, you’ll find everything you need to know about delivery times, in-stock and custom orders, engravings, business hours, appointments, regulations, returns, and repairs. If your question isn’t listed here or if it’s urgent, please feel free to contact us; we’d be happy to help.
General
When will I receive my order?
If payment is successful, the package will be delivered within 1–3 business days.
If you’ve selected an item that’s made to order, the delivery time is 2 to 3 weeks. The website clearly indicates when an item is made to order; all other items are in stock.
If your order contains both in-stock items and made-to-order items, the entire package will be shipped once all items are available, with a maximum delivery time of 2 to 3 weeks.
For engraving orders, the standard delivery time is a maximum of 2 weeks. If you need something urgently, please contact us and we’ll let you know right away if it’s possible.
When are you open?
Hours:
- Monday by appointment
- Tuesday 10:00 a.m. – 4:30 p.m .
- Wednesday 10:00 a.m. – 4:30 p.m.
- Thursday 10:00 a.m. – 4:30 p.m .
- Friday 10:00 a.m. – 4:30 p.m .
- Saturday 10:00 a.m. – 4:30 p.m.
- Sunday by appointment
Appointments outside of opening hours are always possible.
If you’re traveling from far away to visit our store, please call or email us first so we can be sure to welcome you.
Can I make an appointment, too?
Yes, that's certainly possible. Please get in touch, and we'll set up an appointment.
What are the shipping costs?
Shipping within the Netherlands, Belgium, and Germany is free.
Read more about shipping costs here
Are the swords sharp?
No, our swords are not sharp and are intended solely for decoration or ceremonial use.
Is it legal to buy a sword?
Yes, that's certainly true, but there are certain rules that apply here.
In summary:
For the swords and daggers you can purchase from us, the weapons laws in the Netherlands and Belgium are essentially comparable.
- To make a purchase, you must be 18 years old or have permission from an authorized person (e.g., a parent).
- You may freely keep the swords and daggers we sell in your home without a special permit.
- During transport, the (decorative) weapon must always be stored away and must not be freely accessible.
- In the event of inappropriate use, it automatically becomes an illegal or prohibited weapon, which is a criminal offense. An example of this would be using it as a means of intimidation.
Can I have a sword engraved?
Yes, that's definitely possible!
I have a question or comment.
Please feel free to contact us, and we’ll get back to you with a response and/or solution as soon as possible.
Or use the inquiry form.
When will I get my money back after returning an item?
In summary:
- If you’re not satisfied or if the item is damaged, you’ll receive a replacement or a refund if you report it within 2 weeks.
- You can return the item within 2 weeks of notifying us using a free shipping label that you’ll receive via email,
- Full refund within 2 business days after we receive the package,
- if the item is damaged, please include a photo with your report, though this is not required.
Read more about this in our return policy.
My figurine has been damaged. Can it be repaired?
We can definitely help with that!
I can't place an order through the website. What should I do?
That's too bad to hear; you can also place an order by email or contact us by phone.